Microsoft Word Keeps Crashing Mac 2019 Catalina

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  • Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. If you are an Office 365 subscriber, you'll also receive the newest features and tools. Check for updates and install. Open an Office app such as Word, then on the top menu, click Help Check for Updates.
  • Hi all, I installed the Catalina release on my mac since few days. Now each time someone share his screen SFB (fast insider 16.28.72).
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

To resolve this problem, follow steps below.

Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Qit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open the Documents folder.

  18. Open the Microsoft User Data folder.

  19. Locate the file that is named Normal, and move the file to the desktop.

  20. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Many people have complained about numerous issues linked with Office application, after upgrading to Windows 10. Here are few such problems and the solutions to fix the MS office issues.

Note: Here I have illustrated all the solutions using MS Word application. You can even make use of these on other Office applications to fix the issues.

Mac

Problem #1: Errors while trying to open Office applications

  • Word application shows “Word experienced an error trying to open the file”
  • In Excel, you might get 'This file is corrupt and cannot be opened'
  • PowerPoint application may render one of the following error
  • “The application was unable to start correctly”
  • “PowerPoint found a problem with <filename>”
  • “Sorry, PowerPoint can’t read <filename>”

Solutions:

Fix 1: Update Office Application

You can update each office application individually. Let’s try with MS Word application.

  • Open MS Word and click on the Filetab
  • Go to Accountand select Update Options
  • Click on UpdateNow button
  • Follow the same steps to update other Office applications

Fix 2: Using Command Prompt

Open Command Prompt from admin account and type following command:

icacls '%programfiles%Microsoft Office 15' /grant *S-1-15-2-1:(OI)(CI)RX

Then, try to open your Office documents.

Problem #2: Office Documents Downloaded from Email Attachments Won’t Open

After Windows 10 upgrade, all the Office documents, such as Excel, Word, PPT files, etc., are not opening from email attachments.

Solutions:

Microsoft Word Keeps Crashing Mac 2019 Catalina Version

Fix 1:Disable Protected View

  • Open MS Word application and click on the Filetab
  • Go to optionand it takes you to Word Option window
  • Select Trust Centerand click on Trust Center Settings button
  • From the next window, click on Protected View
  • Next, uncheck 'Enabled Protected View for files originating from the Internet' checkbox

Fix 2: Reinstall Office Suite

After following the above-mentioned method, try to open email attachments, if it doesn't work, reinstall your MS Office suite. Before installation, completely uninstall it from your computer. Then, open downloaded documents.

Fix Office Applciation Issues with Remo File Repair Suite:

Repair Office Word Documents: If you fail to open Office document even after Office suites reinstallation, then there is a chance of document corruption. To fix the corrupted documents, you can make use of File Repair Tool. In case, you want to repair Word files, then use Remo Word Repair Tool. The software comes handy to fix corrupted DOCX as well as DOC files in simple 3 steps.

Repair PowerPoint Files - PPT & PPTx

You can download Remo Repair PowerPoint tool to easily repair your corrupt Microsoft Powerpoint files using Remo Repair PowerPoint tool. Use below download button to get the Trial copy and preview the results before purchasing. It supports various Office PowerPoint file formats - .ppt, pptx & pps.

Repair Outlook PST File

The tool is also available for fixing your corrupt or damaged Outlook PST files. So, just follow this simple step-by-step guide to repair PST file using Remo Repair Outlook software.

Step 1: Run Remo Repair Outlook software on your Windows computer. Click the Open Default PST File button and select your corrupt/damaged PST file.

You can opt to Select PST File Manually if you know the PST file location or select Find All Your PST Files option if you have more than one Outlook profile.

Step 2: Next, select either Normal Scan (to fix normal issues) or Smart Scan (if the severity of corruption is high), provide a safe location to save the repaired PST file and hit the Repair button.

Step 3: Once the PST repair process gets completed, verify all the recovered Outlook items.

Problem #3: Office Applications Crashing Frequently on Windows 10

Office application kept on crashing immediately after launch and while opening or editing office documents.

Solution: Repair Office Suite

If your Office applications keep crashing, then repair it using built in Repair tool. To access this-

Stone Crushing Machine

  • Open Control Panel and click on Uninstall a program
  • Select MS Office Suite and double click on that
  • Select Change from pop up menu and then click on Repair

Problem #4: Unable to Find Office Applications after Windows 10 Upgrade

In Windows 10, there is no shortcut icon present in Start or taskbar. So, you can’t find them easily as in other OS.

Solution: Create a Shortcut Icon

Search an existing document and pin it to taskbar.

  • Search for Word application from search box
  • Right Click on it and select Pin to Taskbar option

It creates shortcut icon on taskbar. You can even create shortcut icon on at a time by using following method

  • Open File Explorer
  • Go the path specified below-
To reach 32-bit Office - C:Program Files (x86)Microsoft OfficerootOffice16

To reach 64-bit Office o- C:Program FilesMicrosoft OfficerootOffice16

  • Search for Office applications for which you want to create shortcut
  • Right click on it and select Create Shortcut
  • Then, press Yes to create shortcut

Problem #5: Unable to Save Files after upgrading to Windows 10

If you fail to save Office documents after upgrading to Windows 10, then follow the below mentioned steps.

Solution: Fix using Command Prompt

  • Open command prompt from admin account and type cd %userprofile%
  • Hit Enter
  • Then, type cd OneDrive on command prompt and hit Enter
  • Next, type icacls %userprofile%OneDrive /inheritance:e and press Enter

Now, you should be able to fix Microsoft Office issues that occurred after Windows 10 upgrade. Next time before upgra