If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.
Office 2011 for Mac is just one of many programs that won’t work at all on the upcoming MacOS release ‘Mojave’. That’s not a surprise for anyone who follows Apple’s policy announcements.
Note
If you're looking for help with Outlook.com, check out Help for Outlook.com. > If you're looking for help with Outlook for Mac, check out Outlook 2016 for Mac Help.
Let us fix your Outlook connection problems for you
We can diagnose and fix several common Outlook connectivity issues for you. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section.
| Let us fix your issue Support and Recovery Assistant for Office 365 | Need more help? Contact support for business products - Admin Help. |
- 2020-3-31 If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash. Quit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library.
- The new Find My app combines Find My iPhone and Find My Friends into a single, easy-to-use app that’s now available on the Mac. Use it to locate your friends and family, share your location, and find missing devices—even if they’re offline.
- 2020-3-31 Office 2011 for Mac ended it’s Microsoft support life in 2017 so there’s no chance Microsoft will update the programs. Latest news & secrets of Microsoft Office. Microsoft Office experts give you tips and help for Word, Excel, PowerPoint and Outlook. Give it a try. You can unsubscribe at any time.
- MacMost forum question: How Do I Get Mac Excel and Word Back After Catalina Upgrade? I just upgraded my MacBook Pro to Catalina and lost my Mac Excel and Mac Word. The appstore only has apps for MS Word 365 which requires a subscription.?????.
Fix software update and profile issues
Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Office 365.
Common Outlook fixes
| Run Windows Update | If your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. For Windows Update instructions, see Windows Update: FAQ |
| Repair your Outlook profile | An Outlook profile is a set of configuration information that includes your user name, password, and file storage location. To repair your Outlook profile, see Fix your Outlook email connection by repairing your profile. |
| Check for service issues | Admin only: If more than one person in your organization is experiencing email problems in Office 365, it could be due to a problem with the service. Go to the Office 365 service health dashboard page (admin sign in required), and check the status of the services under Exchange Online. |
Word, Excel, PowerPoint, Outlook, OneDrive, Skype for Business, and OneNote will install and run on macOS 10.14 Mojave. Microsoft fully supports Office 2016, Office 2019 and Office 365 for Mac on 10.14 Mojave when you have the following Office updates installed:
Office 365/2019 - Build 16.17.0 or later
Office 2016 - Build 16.16.2 or later
Skype for Business 16.21.65 or later
Apple Mojave
For the best experience with 10.14 Mojave, be sure to keep your Office apps up-to-date. If the version of Office installed on your Mac is earlier than 16.14, and you are not being offered updates, you can download the latest Office for Mac suite installer. See 'What version of Office am I using?' if you don't know what version you're on.
Send feedback for Office for Mac on 10.14 Mojave
Help us improve Office for Mac. If you encounter any issues while using Office on 10.14 Mojave, please send us feedback so we can address them. Here's how:
Word, Excel, PowerPoint and OneNote: Select the Send a Smile icon in the top-right corner of the app.
Outlook: Select Contact Support from the Help menu.
OneDrive: Select Report a problem in the menu bar.
Skype for Business: Select Report an issue from the Help menu.
Office for Mac 2011 and earlier
Since October 10, 2017, Office for Mac 2011* is no longer supported.
Note: * Lync for Mac 2011 has a limited time of Extended Support for security fixes.
Word, Excel, PowerPoint, Outlook and Lync for Office for Mac 2011 have not been tested on macOS 10.14 Mojave, and no support for this configuration will be provided. This means there will be no new security updates, non-security updates, free or paid assisted support options, or technical content updates. Refer to the Microsoft Support Lifecycle for more information.